Terms & Conditions
By proceeding with your order you are agreeing to these so we’d advise you to read them carefully.
About Dottie’s sweets and treats
The information provided throughout the website and on this page ensure we are fully compliant with the EU Distance Selling Directive. Dottie’s sweets and treats is owned by Dottie’s sweets and treats Ltd.
We only dispatch and deliver orders on working day so Mon to Fri. This excludes Bank Holidays.
If an order going to a UK address is not received within the delivery time frame specified in your dispatch email we advise prompt follow up.
We cannot be held responsible for any failed/delayed delivery as a result of incorrect, incomplete or unclear address information. Therefore we would urge you to check this thoroughly as you checkout and on the order confirmation email. Once your order leaves us we’re unable to change address information or redirect orders without incurring charges which you will need to cover.
If your order is returned to us because the recipient has failed to respond after Royal Mail or our courier has attempted deliveries and notified them, you must cover the cost of resending the order should you wish to do so. If you choose not to resend your order after it’s been returned we will refund you the value of the sweets only, not the delivery costs.
In the unlikely event that you order goes missing we will offer to send a replacement order.
If an overseas order goes missing we will not send a replacement order, we will only offer a refund.
If you have opted for next day EXPRESS delivery you must order before 1pm, otherwise it will be dispatched the next working day.
Our courier deliveries can be delivered any time during working hours, however we are unable to provide an ETA – we do not offer a timed service.
If you next day EXPRESS delivery or named day delivery fails to arrive on the day it should we will refund you the difference between our standard delivery charge and our next day/named day charge.
Unless you instruct us otherwise, orders are automatically authorised to be left with a neighbour if the recipient is out (they will always try to deliver it directly first though). In this event, our courier or Royal Mail will leave a card advising you where they have left your package. If you DO NOT want your order to be left with any neighbours or there is a safe place where you’re happy for it to be left please tell us in the delivery instructions box when you check out so we can inform them.
See our Delivery Info page for details of UK areas not classified UK mainland by courier – unfortunately this offer doesn’t extend to these postcodes.
As we’re a commercial enterprise we’re liable to pay postage to BFPO addresses.
For full details on the delivery services we use and associated costs please see our Delivery Info page.
Our Products & Packaging
Dottie’s sweets and treats only sends out the best quality products to our customers that are well within their best before date. However we cannot accept responsibility for deterioration caused by climatic conditions or transportation once the goods have left our premises.
Upon receipt, to ensure your sweets remain in the good condition, store them in a cool, dry place. We also recommend that they’re consumed within four weeks to be enjoyed at their best.
We don’t manufacture any sweets ourselves, therefore if you have a quality issue with a sweet we will require it to be returned before we can offer any recompense and to enable us to investigate fully.
Our gift descriptions show an approximate weight for the total package. This is a guide only to help you keep track of the delivery charge, not the exact weight of sweets you will receive. Exact quantities and weights for individual sweets are shown in each product description so you know exactly what you will get.
If a sweet is out of stock from a themed gift item, we will substitute it with something else of higher or the same value.
We stock a huge range of sweets from many different manufacturers. This means we cannot guarantee that our products are free of nuts or nut traces.
In line with our environmental commitments, we will choose the most minimal packaging to send your order without compromising presentation or affecting the quality of the sweets.
Our Satisfaction Guarantee
You can return the goods to us, within fourteen days of receipt (this is compliant with the EU Distance Selling Directive), stating clearly your order number and details of your complaint and we will refund you for the value of the sweets or replace your sweets with no quibbles or questions.
You need to cover the cost of the return postage charge unless otherwise agreed with us.
We will respond to all complaints and returns within five working days.
See our FAQ page for full details on returning your order to us.
We take the greatest effort to ensure the highest possible standards of online security.
We use paypal Secure Ordering Systems to process credit card payments from customers. We do not store any credit card information on our systems or at our premises. paypal are the UKs leading independent secure payment service provider
By agreeing to our terms and conditions you are are agreeing to receive our email newsletter, keeping you informed of exclusive offers, new products and competitions. You can unsubscribe from this at any time by clicking the link at the bottom of the newsletter, alternatively contact us and we will unsubscribe you.